If you received a parcel with damaged, expired, incorrect or missing items, let us know immediately at customer.service@sheaskinco.com or contact +603-87308782 so we can make things right for you!

 

Important note:

 

• The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email.

• The return item must be handed over to the courier company within 3 business days upon Shea Skin Co.'s approval of your request.

• Kindly attach a single photo which includes: Shea Skin Co.'s packaging + Consignment note + faulty product.

• Please do not discard any of the affected items in your parcel as they may need to be returned to us if required.

• Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.

• If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item.

• For refunds, you will be credited (via web e-wallet) with the full value of the product, excluding any voucher(s) used.

• Any items returned without Shea Skin Co.'s approval will not be accepted, refunded, or returned to the sender.

• Please be advised that Shea Skin Co.  tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.